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Store Policy

Customer Care

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At The Wholesome Dog Life, we are dedicated to providing exceptional customer care to ensure a delightful shopping experience for all dog lovers. We prioritise building trust and long-lasting relationships with our valued customers. Our commitment to delivering top-notch service is reflected in our premium quality products, extensive range of dog-inspired designs, customisation options, easy and secure ordering process, and fast and reliable shipping.

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We value your feedback and are here to assist you every step of the way. To reach our dedicated customer care team, you can contact us via email at meg@dogz.co.za, call us at 079 336 0245, or connect with us on Instagram or Facebook. Your satisfaction is our priority, and we strive to provide outstanding care and assistance to ensure you have a seamless and enjoyable shopping experience with The Wholesome Dog Life.

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Thank you for choosing The Wholesome Dog Life as your go-to destination for stylish dog-themed apparel. We appreciate your trust and look forward to serving you with the utmost care and dedication. Your satisfaction is our motivation, and we're here to make your dog-loving journey wholesome and joyful.

Privacy & Safety

At The Wholesome Dog Life (dogz.co.za), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with our website. By using our services, you consent to the practices described in this policy.

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Information Collection: We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or register for our newsletter. We use this information to process your orders, communicate with you regarding your purchases, and provide you with relevant updates and promotional offers. We do not share your personal information with third parties, except as necessary to fulfil your orders and comply with legal requirements.

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Website Analytics: We use analytics tools to gather information about how users interact with our website. This includes data such as your IP address, browser type, device information, and pages visited. This information helps us understand user preferences, improve our website's functionality, and enhance your browsing experience. It is collected in an anonymised and aggregated form, and no personally identifiable information is stored or shared.

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Data Security: We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We utilise secure socket layer (SSL) technology to encrypt data transmission and maintain strict internal controls to safeguard your data. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Your Rights: You have the right to access, update, and delete your personal information held by us. If you wish to exercise these rights or have any concerns regarding your privacy, please contact our customer care team using the provided contact information in the Customer Care section.

Changes to the Privacy Policy: We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

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By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal information.

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Last updated: June 2023

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